Delivery & Returns
You will be notified via email once your order is dispatched. Below are guidelines for delivery time frames and terms.
Order before 3pm Monday to Friday for same day Overnight Shipping. Free Shipping for purchases over $150
Callipso One use Australia Post Express Satchels with tracking numbers that can be provided upon request. Please note that once an item is declared as delivered by Australia Post, risk and title in the goods passes to the recipient.)
Customer service is part of the Callipso One success story and we want to ensure that your online shopping experience is easy, convenient and enjoyable.
If you receive an item that is unsuitable and it meets the following return requirements please follow the below easy steps for a swift and streamlined exchange or store credit.
- all tags/labels attached and intact
- unworn - with original packaging
- not on sale (sales items are non exchangable)
- within 7 days of purchase
- please note original postage is not credited and is recharged for replacement item/s.
EASY STEPS FOR RETURN
You may exchange merchandise or receive store credit in the amount of the item's last sale price.
Please email us on firstname.lastname@example.org for a return authorisation number within 7 days of receipt of goods including your name, order number, the item/s and the reason you wish to return. The item/s must then be promptly returned within 5 working days of Return Authorisation being issued. We encourage that you register your return mail and keep a receipt as we do not take responsibility for goods not received.
Clearly mark the bag with the authorisation number and send to:
1,818 Glenferrie Rd,
Alternatively, garments can be exchanged in our store.